Search our website
You are here: Home Page  >  Your Council  >  Customer services


What we do


At South Staffordshire Council, we are committed to providing the highest standard of customer care, regardless of how you choose to contact us. Our Customer Service team provide first point of contact and access to the range of services the Council provides.


You can contact us by telephone, email, in person at our offices and even on twitter and facebook.  Our award-winning team of trained Customer Service Advisors can provide information or advice on any of your enquiries, or point you in the right direction. We also work in partnership with other external organisations to enhance the services we provide.

Useful links:

Contacting us



Telephone: 01902 696000


Twitter: @south_staffs

Facebook: South Staffs

Monday - Friday 8:30am - 5:30pm


Visiting us: Council Offices,

Wolverhampton Road, Codsall, WV8 1PX

Monday - Friday 8:45am - 5:00pm


Our telephone lines are less busy between 2 and 4pm, a better time to call if you are in a rush.


Services we provide:

  • Reception and general enquiries
  • Council Tax enquiries and payments
  • Housing Benefit applications and enquiries
  • Blue Badge applications and renewal
  • Waste & Recycling services
  • Office accommodation and room bookings
  • and much more...


Some services are provided by  Staffordshire County Council, such as Transport and Highways, Libraries and Schools. Click here for more information.


Making a payment:


You can make payments in the following ways:

  • Direct Debit
  • Online at  
  • You can pay by credit or debit card at our reception desk, or by cash/cheque in our payment box (unfortunately we will not be able to issue receipts for cash/cheque payments).
  • You can also make payments at your nearest Post Office or any Paypoint outlet – just take along your bar-coded bill.


Grab a drink or bite to eat while you are here:


Visitors can use the Council's café area between 8:45am and 3:00pm Monday to Friday. Visitors are also welcome to use the Council's canteen between 8:45am and 1:30pm Monday to Friday.


MyStaffs mobile App


myStaffs Mobile App


We understand just how busy life can get for lots of our residents. So, to lend a helping hand, we have come up with a much quicker and easier way in which customers can talk to us.


MyStaffs is a new mobile app which can be downloaded for free and is accessed using a smartphone or tablet.


So whether you need to report an issue, make a transaction or request information, simply download the free app and access key services anytime, anywhere...


Click here for more information!



Your feedback




South Staffordshire Council is committed to becoming a customer focussed organisation and would like to hear about your experience when accessing our services.


Click HERE to tell us more on our short survey.




How we are performing



PerformanceWe aim to:


- Answer 95% of calls we receive, and 70% of those within 30 seconds.

- Respond to your email within 24 hours.

- Keep you waiting no longer than 10 minutes to see an Advisor if you visit.


October 2015 performance:


We answered 97% of calls we received.

80% of calls were answered within 30 seconds of waiting for an Advisor.


Customers waited an average 5 minutes, 2 seconds to see an Advisor at our counters.


Customers contacting us in October were asked to give us feedback on our service. 89% were satisfied with the service they received.




Business Hub Services



Accomodation and Room Bookings


Need to hire a room for a meeting or an event?

Running out of office space and want something more long-term?


We have a range of accomodation and rooms available at our offices in Codsall.


Click HERE for further information.


Customer & Contact Centre Services


Our highly rated range of call handling and customer services are available at competitive rates, to support your business.


Click HERE for more information, contact us on 01902 696124

or email




Rate this pageRate this page - 1 / 5Rate this page - 2 / 5Rate this page - 3 / 5Rate this page - 4 / 5Rate this page - 5 / 5
Browse services
A-Z of services
accreditations | South Staffordshire Council 2012 | Privacy policy and Cookies
South Staffordshire Goodlife Website MyPlaceMySay Website Staffordshire Prepared website i54 information website DirectGov