At South Staffordshire Council, we are
committed to providing the highest standard of customer care,
regardless of how you choose to contact us. Our Customer Service
team provide first point of contact and access to the range of
services the Council provides.
You can contact us by telephone,
email, in person at our offices and even on twitter and
facebook. Our award-winning team of trained Customer
Service Advisors can provide information or advice on any
of your enquiries, or point you in the
right direction. We also work in partnership with other
external organisations to enhance the services we provide.
Monday - Friday 8:30am -
us: Council Offices,
Codsall, WV8 1PX
Monday - Friday 8:45am -
Our telephone lines are less busy
between 2 and 4pm, a better time to call if you are in a
- Reception and general enquiries
- Council Tax enquiries and
- Housing Benefit applications and
- Blue Badge applications
- Waste & Recycling services
- Office accommodation and room
- and much more...
Some services are provided by
Council, such as Transport and Highways, Libraries and
here for more information.
Making a payment:
You can make payments in the following
- Direct Debit
- Online at www.sstaffs.gov.uk/payments
- You can pay by credit or debit
card at our reception desk, or by cash/cheque in our payment box
(unfortunately we will not be able to issue receipts for
- You can also make payments at
your nearest Post Office or any Paypoint outlet – just take along
your bar-coded bill.
Grab a drink or bite to eat
while you are here:
Visitors can use the Council's café
area between 8:45am and 3:00pm Monday to Friday. Visitors
are also welcome to use the Council's canteen between 8:45am and
1:30pm Monday to Friday.
MyStaffs mobile App
We understand just how busy life can get for lots of our
residents. So, to lend a helping hand, we have come up with a much
quicker and easier way in which customers can talk to us.
MyStaffs is a new mobile app which can be downloaded for free
and is accessed using a smartphone or tablet.
So whether you need to report an issue, make a transaction or
request information, simply download the free app and access key
services anytime, anywhere...
for more information!
South Staffordshire Council is
committed to becoming a customer focussed organisation and would
like to hear about your experience when accessing our services.
Click HERE to tell us more on
our short survey.
How we are
We aim to:
- Answer 95% of calls we receive, and
70% of those within 30 seconds.
- Respond to your email within 24
- Keep you waiting no longer than 10
minutes to see an Advisor if you visit.
October 2015 performance:
We answered 97% of
calls we received.
80% of calls were
answered within 30 seconds of waiting for an Advisor.
Customers waited an
average 5 minutes, 2 seconds to see an
Advisor at our counters.
Customers contacting us in October were asked to give us
feedback on our service. 89% were satisfied with
the service they received.
Accomodation and Room Bookings
Need to hire a room for a meeting or
Running out of office space and want
something more long-term?
We have a range of accomodation and
rooms available at our offices in Codsall.
HERE for further information.
Customer & Contact Centre
Our highly rated range of call
handling and customer services are available at competitive rates,
to support your business.
Click HERE for more information,
contact us on 01902 696124
or email email@example.com