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What we do

 

At South Staffordshire Council, we are committed to providing the highest standard of customer care, regardless of how you choose to contact us. Our Customer Service team provide first point of contact and access to the range of services the Council provides.

 

You can contact us by telephone, email, in person at our offices and even on twitter. Our team of trained Customer Service Advisors can provide information or advice on any of your enquiries, or point you in the right direction. We also work in partnership with other external organisations to enhance the services we provide.

 
Useful links:
 
 
 

Contacting us

 

ContactCentre

Telephone: 01902 696000

email: info@sstaffs.gov.uk

Twitter: twitter.com/south_staffs

Monday - Friday 8:30am - 5:30pm

 

Visiting us: Council Offices, Codsall

Monday - Friday 8:45am - 5:00pm

 

Our telephone lines are less busy between 2 and 4pm, an ideal time to call if you are in a rush.

 

Services we provide:

  • Reception and general enquiries
  • Council Tax enquiries and payments
  • Housing Benefit applications and enquiries
  • Blue Badge applications and renewal
  • Waste & Recycling services
  • Office accommodation and room bookings
  • and much more...

 

Some services are provided by Staffordshire County Council, such as Transport and Highways, Libraries and Schools. Click here for more information.

 

Making a payment:

 

You can make payments in the following ways:

  • Direct Debit
  • Online at www.sstaffs.gov.uk/payments  
  • You can pay by credit or debit card at our reception desk, or by cash/cheque in our payment box (unfortunately we will not be able to issue receipts for cash/cheque payments).
  • You can also make payments at your nearest Post Office or any Paypoint outlet – just take along your bar-coded bill.

 

Grab a drink or bite to eat while you are here:

 

Visitors can use the Council's Café area between 8:45am and 3:00pm Monday to Friday. Visitors are also welcome to use the Council's Canteen between 8:45am and 1:30pm Monday to Friday.
 

 

 

Your feedback

 

 

 

South Staffordshire Council is committed to becoming a customer focussed organisation and would like to hear about your experience when accessing our services.

 

Click HERE to tell us more on our short survey.

 

 

 

How we are performing

 

 

PerformanceWe aim to:

 

- Answer 95% of calls we receive, and 70% of those within 30 seconds.

- Respond to your email within 24 hours.

- Keep you waiting no longer than 10 minutes to see an Advisor if you visit.

 

July 2015 performance:

 

We answered 97% of calls we received.

86% of calls were answered within 30 seconds of waiting for an Advisor.

 

Customers waited an average 4 minutes, 58 seconds to see an Advisor at our counters.

 

Customers contacting us in June were asked to give us feedback on our service in July. 93% were satisfied with the service they received.

 

 

 

Business Hub Services

 

 

Accomodation and Room Bookings

 

Need to hire a room for a meeting or an event?

Running out of office space and want something more long-term?

 

We have a range of accomodation and rooms available at our offices in Codsall.

 

Click HERE for further information.

 

Customer & Contact Centre Services

 

Our highly rated range of call handling and customer services are available at competitive rates, to support your business.

 

Click HERE for more information, contact us on 01902 696124

or email businesshub@sstaffs.gov.uk

 

 

 

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