The below complaints process is for Council officers, if
you wish to make a complaint about a Councillor, please see:
Code of Conduct Complaints
South Staffordshire Council provides many facilities and, whilst
we always do our very best to offer the high quality service that
the public deserves we are aware that, sometimes things do go
Our Complaints Procedure has been
set up to enable you to tell us if you believe our services are at
If anyone at the Council has not
given you the standard of service, which you think you should
receive, follow this simple procedure and we promise that we will
deal with your complaint speedily and seriously.
1. Raise it with the
Either by telephone or face to
face. This gives the individual the opportunity to put it
right or explain the reasons for the action taken. You do not
have to do this, but it is the most effective first step. (If
you have to come to the Council Offices, it is sensible to make an
2. Tell us about
your complaint by filling in a complaints form
You should download and send
a written complaints form to us at the FREEPOST address given
on the form.
Receipt of the completed form
will be acknowledged and your complaint investigated by the
relevant officer of the Council. You will receive a written
reply to your complaint within the timescale specified in paragraph
5 of the Procedure.
If required then please download
the appropriate form below.
3. Still not
Then you will have the right to
explain your grievance to a panel of councillors and independent
members. Details of how to do this will be sent to you with the
reply to your complaint.
Obviously, in a summary like this
we cannot cover every point but, if you need further help before
completing the complaints form, please telephone the Governance and
Scrutiny Services Unit on 01902 696108 with any questions you
This procedure is in addition to
your rights to approach a local councillor, your member of
parliament, or the local government ombudsman at any stage, but we
hope you will follow it to enable us to learn how we can improve
our service delivery to you.
There are no associated costs for
submitting a complaint.
Telephone: (01902) 696108