Customer service service standards
What you can expect
from us
We aim to:
- Create a welcoming atmosphere.
- Review standards to promote continuous improvement to Customer
Service.
- Be courteous, polite and treat you with respect.
- Ensure equality in all services provided by the Council
irrespective of: gender, marital or family status, religious
belief, age, disability, race, ethnicity or nationality and sexual
orientation.
- Ensure that all advice and information is presented clearly and
honestly, without the use of jargon.
- Give you undivided attention, be sympathetic to your needs and
endeavour to be available to help you complete forms.
- Arrange a time and place to discuss issues in private if
preferred.
- Try to find a solution to any query regardless of whether this
Council is responsible for the service.
- Seek help where necessary on more technical issues.
- Correct things promptly when things go wrong and learn from
complaints.
- Be smart in appearance wearing uniforms and clearly visible
name badges.
- Ensure that the facility is clean and tidy.
- Consult Customers regularly and take account of your
comments.
- Acknowledge emails within 24 hours of receipt.
- Regularly review the costs of the service by benchmarking
against similar facilities.
What we can expect from
you
- To treat staff and other customers with courtesy and
respect.
- Not to verbally or physically abuse staff or other customers.
If you use any abusive or offensive language or behaviour towards
our staff or other customers, we will ask you to leave the
building.
- To respect our facilities and services provided by the
council.
Contact
Customer
Services
Telephone: (01902) 696000
This page was last updated on: 7/21/2011