Quest is a quality award for the leisure industry, which is nationally recognised and has now been awarded to over 800 leisure centres and 100 Sports development units. It looks at a number of customer-focused areas and measures facility performances against a set of agreed criteria. To achieve Quest accreditation, a Leisure Centre has to achieve a mark in excess of 60% against those criteria, this is tested by a mystery visit and secondly by a two-day visit by a trained Quest Assessor who scrutinises the centre's procedures.

The award is valid for two years, and during this period the centres will be visited on a further two occasions to ensure standards are maintained, and the facility is pursuing a programme of continuous improvement.

Wombourne Leisure Centre was inspected for the first time in January 2004 and gained 67%, This was increased to 68% in 2006 and the centre has now achieved a very creditable 74% in 2008.

Cheslyn Hay Leisure Centre is the second of South Staffordshire's Leisure Centres to undergo inspection in October 2005 and achieved another very good rating of 65%, which has now increased to 71%.

Penkridge and Codsall Leisure Centres, both gained accreditation on 2006 with 72% and 61% respectively, with Codsall now increasing its score to 69% and Penkridge maintaining a very creditable 72%

The Community Services business unit has also achieved accreditation achieving 72% for Sports development in 2007 with an increase to “highly commended” with a score of 83%.

Contact

Performance Review Officer

Tel: 01902 696518

Email: leisure@sstaffs.gov.uk