Quest
Quest is a quality award for the leisure
industry, which is nationally recognised and has now been awarded
to over 800 leisure centres and 100 Sports development units. It
looks at a number of customer-focused areas and measures facility
performances against a set of agreed criteria. To achieve Quest
accreditation, a Leisure Centre has to achieve a mark in excess of
60% against those criteria, this is tested by a mystery visit and
secondly by a two-day visit by a trained Quest Assessor who
scrutinises the centre's procedures.
The award is valid for two years, and during
this period the centres will be visited on a further two occasions
to ensure standards are maintained, and the facility is pursuing a
programme of continuous improvement.
Wombourne Leisure Centre was inspected for the
first time in January 2004 and has now been rated as “Highly
Commended” in it's 2010 inspection. The rating has also been
achieved by Cheslyn Hay Leisure Centre who has now achieved a score
just below 80%.
Penkridge and Codsall Leisure Centres, both
gained accreditation on 2006 with 72% and 61% respectively, with
Codsall now increasing its score to 69% and Penkridge maintaining a
very creditable 72%
The Community Services business unit has also
achieved accreditation achieving 72% for Sports development in 2007
with an increase to “highly commended” with a score of 83%.
Contact
Simon Nuttall
Performance Review Officer
Tel: 01902 696518
Email: leisure@sstaffs.gov.uk
