NEWS!!! Changes in Benefit legislation that could affect you.
We are interested to know of any improvements that could be made to our service. If you have any comments please complete the attached Customer Feedback Survey and E-mail it to benefits@sstaffs.gov.uk
Word Document: Customer Feedback Survey (38.5 KB)
Each of the sections will describe in detail the processes of new claims, change of circumstances, appeals, backdating, overpayments and other related matters.
Where possible you will be provided with the relevant forms and contact information.
There is no need to make a full claim to see if you may be entitled - use the Benefits Calculator to see how much help you may get with your rent and Council Tax payments. If you decide to continue and make a claim then complete the on-line claim form which follows on after the calculator.
If you would like help then please contact the Benefits Department on 01902 696668 or visit the Council Offices at Codsall. If you wish someone to visit you in your home then this can be arranged.
For information leaflets on Housing and Council Tax Benefits visit the National Benefits Leaflet website at www.benefit-leaflets.org/leaflets.asp
What is Housing Benefit?
What is Council Tax Benefit?
Do you want to Report Benefit Fraud?
What are Discretionary Housing Payments?
What is an Extended Payment?
What are Non Dependant Deductions?
Legislation Changes that could effect you!
Are you considering selling your home and renting it back?
What are the Service's aims?
The Service Plan for Revenues & Benefits 2010/2011
Other useful contacts and websites
To gain general advice and guidance about Housing Benefit & Council Tax Benefit in the uk, please visit www.benefit-leaflets.org. These leaflets are available in several languages.
If you feel you have received a good service we would be pleased to hear from you. However, if you are not happy with the service you have been provided, please contact Tracey Richards on telephone (01902) 696622 or e-mail t.richards@sstaffs.gov.uk to discuss any issues you may have. After contacting us if you still feel that your enquiry has not been dealt with appropriately and wish to make a formal complaint, please click on this link Complaints about the Council.