If you think that you are threatened with
homelessness or want to apply to join our housing register, we will
assess your housing application to determine what assistance or
advice we can provide. We will investigate your homelessness
application and make a final decision on whether the council
accepts a duty towards you and how we will discharge that duty.
Despite the serious housing shortage in this
area we are determined to do all that we can to help find you a
home. We will try to help you regardless of whether we accept that
you are homeless. We call this our housing options Service and
every person who approaches us with a housing problem will receive
help on the options available to them.
What service do we offer?
- We appreciate this is a difficult time for
you and we will do all we can to help.
- Our Duties towards homeless people are set out in law.
- If you apply to the Homeless Persons Unit, we
will carry out an assessment interview and decide how we can help
- We have to consider whether we have a legal
duty towards you, and:
- If so, how we will fulfil that duty
- If not, how else we can help you.
Please remember that, even if you think you
are homeless or threatened with homelessness, we might not have
legal duty to find you a home. And even if we agree that we have a
duty towards you, we might not be able to give you the type of home
you would like.
However, we will try to do all we can to help
you find a home, despite the serious housing shortage in this area
and weather or not we accept that you are homeless under our
Housing options Service everyone who approaches us with a housing
problem will receive help on the options available to them.
What happens first if I think I may be homeless?
First you will have an interview with a Housing Options Officer
who will decide if you need to see an Assessment Officer, who
normally becomes your caseworker. S/he will be responsible for
making enquires into your application, and will tell you when this
has been done and what the decision is. You will be given a card
with your caseworkers name and office telephone number.
You should contact them about anything to do with your
application. Either telephone your caseworker, or make an
appointment to see them at the office. If you want to see them in
person you will need an appointment, as they may not be available
If there is any change in your situation between your
first interview and our decision, you MUST tell your caseworker
What we need to
Telephone: (01902) 696504