When the council offices are closed, a
pre-recorded message is available on the main switchboard number.
This gives brief information and relevant contact details for
The Council uses a message handling centre
based in the West Midlands to deal with out-of-hours emergencies
and enquiries including homelessness and to give advice on other
general enquiries. The call centre can also provide limited
information on who to contact regarding certain other types of
Please note that the Council does not normally
provide an out-of-hours response to deal with the following
- Noise nuisance
- Missed bin collections
- Pest nuisance or infestations
- Planning matters
Queries regarding the above should be referred
to the appropriate service unit during office hours via the
council's main switchboard.
How to Access This Service
The telephone number for the out of hours call
centre is 01384 215863.
Main Contacts (during normal office
The telephone number for the Council's main
switchboard is 01902 696000.
Normal office hours are between 8:45am and 5pm
Monday to Friday.