Digital Customer Strategy 2016-2020
The Digital Customer Strategy supports the implementation of the Councils Efficiency and Income plan and the Council Plan, and also contributes to the council's ambition to be ‘a good efficient customer focused organisation'.
The strategy sets out four key priority areas for the Council to work towards:
- Digital Customer Service – Giving customers the opportunity to find the information they need on our website and be able to pay bills, provide feedback and make enquiries on-line.
- Digital Inclusion – Providing people with access to the internet, technology and equipment and helping them to learn the skills they need to exploit the digital revolution.
- Digital Feedback & Engagement – Helping customers to easily interact with us using a range of digital channels, including social media, and whatever else people begin to use as technology develops.
- Digital Skilled Staff – Support Staff with the digital tools and skills they need to deliver services more efficiently and effectively