Help with Council Tax
We appreciate that this is a difficult time for many of our residents and if you are unable to pay your Council Tax or debt recovery payments due to the COVID-19 pandemic, support is available from the Council.
Council Tax payments
Please remember that your Council Tax pays for our essential services that are delivered to all residents in the district, so it is really important that if your circumstances have not changed you continue to pay what you should and maintain your direct debit payments or payment plan as detailed on your bill.
If you are unable to pay your Council Tax then we may be able to agree to a special payment plan for your Council Tax payments. Please email our Revenues team at email@example.com
Suspension of debt recovery
The Council will not be undertaking any debt recovery between now and the end of April 2020 and will assess the situation then. For customers with older debts, enforcement action on their accounts will now not take place for a number of weeks but we urge you to contact us to discuss repayments.
How to contact us
Given the demands on our contact centre at the moment, we would request that all contact is via email to firstname.lastname@example.org. We will respond as soon as we can.