Privacy Notice

Data Protection – what you need to know

Data Controller

South Staffordshire District Council of The Council Offices, (telephone number 01902 696000) is what is known as the ‘controller' of your personal data.

Data Protection Officer

Our ‘Data Protection Officer' is Lorraine Fowkes. She can be contacted at the address and via the number given above.

Purpose of processing

As an organisation we process the personal data that you provide when you register with my account and any subsequent information you provide via the portal for many purposes such as to respond and progress a) requests by you for a service such as a bulky waste collection or additional green bin, b) to enable you to make claims for benefits, pay for services, advise us of changes in your circumstances; set up a direct debit, view a planning application or c) to enable you to report anti-social behaviour, abandoned vehicles, breaches of planning control and other harms to the environment. We also process your data to record your historic interaction with the Council via this portal.

Legal basis

Our legal basis for processing your personal data will depend on the specific reasons you contacted the Council but it will be either that a) it is necessary for us to do so to perform a task carried out in the public interest/ it is the exercise of official authority vested in us or, b) it is necessary to take steps at your request prior to entering in to a contract (and to perform the same afterwards) to which you are a party or you give us your consent.

Recipients

It is not possible to say to whom your information might be disclosed to other than authorised employees of the district council. Depending on the circumstances your information may be shared with councillors or people or bodies outside of this Council. This would only happen where there was a justifiable need to disclose or the law allows us to.

Retention

It depends on the reason for your contact with the Council and what happens after you make contact as to how long your information will be stored.

Your rights -in brief

If we process your personal data you may, depending on your circumstances have a right of access to it; to correct inaccurate information; to restrict our processing of it or to have your personal data erased.

General

Where you are ordering a service from us the provision of information by you is a contractual requirement. You are not obliged to provide information but if you choose not to then we may be unable to progress or conclude your request.

Complaints

Please speak to the Data Protection Officer in the first instance but if you have any concerns about the way we have processed your personal information then you can contact the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF https://ico.org.uk/concerns/

Contact

Get in touch


Address

South Staffs Council

Wolverhampton Road, Codsall

South Staffordshire

WV8 1PX

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Office Opening Times

Calls

08:30 - 17:00

closed

Visits

08:45 - 17:00

closed

We are closed on weekends

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