Mobile Phone Upgrade Scam

Released on 21 June 2021

South Staffordshire council news

Mobile Phone Upgrade Scam

The NFIB are aware of an ongoing scam where consumers are being cold called by individuals impersonating employees of legitimate mobile network operators and suppliers.

Victims are offered early handset upgrades, or new contracts, at significant discounts. Once customers have been convinced that the deals are genuine and agree to proceed, suspects then ask for their online mobile account credentials, including log-ins, address and bank account details.

Suspects then place orders with genuine companies on behalf of victims, however select a different handset to that requested and have it shipped to the customer's address.

Upon receipt, suspects assure victims that this has been an error and instruct them to 'return' the handset to a different address not affiliated to the mobile company. These addresses are usually residential.

Upon intercepting the 'returned' handsets, the suspects cease contact and victims find themselves stuck with no phone and liable for the entirety of a new contract taken out in their name.

The NFIB have received over 300 reports since January 2020 with reported losses in excess of £86,000

Find out more here, including what you need to know


Contact details

For further details contact
South Staffordshire District Council
Council Offices,
Wolverhampton Road,
Codsall,
South Staffordshire,
WV8 1PX

Tel: 01902 696000

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