Contacting the council out of hours

Who to contact out of usual working hours.

Many of our services can be accessed through My Login, including filing a report, paying for a service, booking a service, or making an online enquiry. Alternatively, you can email us at info@sstaffs.gov.uk. 

For emergency calls only, including homelessness, stray dogs, dangerous structures, to report gypsy/ travellers incursions, environmental issues, or Hinksford Mobile Home Park, please call our emergency out of hours service on telephone 01384 679027.  

Please do not call this service if you have a query about your accounts/payments or alternative accommodation as the service are unable to assist with these types of enquiries.

Out of Office Hours

Monday 5pm to 9am

Tuesday 5pm to 10am

Wednesday 5pm to 9am

Thursday 5pm to 9pm

Friday 5pm to Monday 9am

Safeguarding Concerns

If you are concerned about the safety of a child or vulnerable adult, please call 0845 6042886.

Highways, Flooding or Street Lighting

For highways, flooding or street lighting please call Staffordshire County Council on 0300 111 8000 or visit their website  

Housing

For housing queries, please contact your housing provider directly.

For homelessness queries, please call our emergency out of hours service on 01384 679027. 

 

Utilities (Gas/Electric/Water)

For any issues concerning your Gas/Electric or Water Accounts/Payments (not flooding) please contact your local supplier. The Council are unable to assist with these types of enquiries.  You will be able to find your supplier details online.

For issues with disruption to services or an emergency situation please visit the following for advice and guidance.

 

Fallen Tree(s)

If the fallen tree is not causing a highway obstruction, is in an open space, on a pathway, or is not a risk to life, please report the location online. Please click here...

If the fallen tree is on the Highway and causing obstruction or risk to life, please report it to Staffordshire County Council using their online service. Please click here...  

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