Information on how to contact the council via phone including out of hours details.
You can contact our Customer Services Team by calling 01902 696000.
Our Customer Services Team are available from 9am until 5pm on Monday, Tuesday, Thursday and Friday and 10am until 5pm on Wednesday. We are closed on weekends, bank holidays (with the exception of May bank holiday), and between Christmas and New Year. Please note that our telephone lines are busiest between 10am and 2pm.
Please note: our telephone lines will close at 1pm on Christmas Eve and re-open at 9am on Thursday, January 2nd, 2025.
Many of our services can be accessed through My Login, including filing a report, paying for a service, booking a service, or making an online enquiry. Alternatively, you can contact us online.
If you have an emergency out of office hours, please see the contact information below.
Please do not call this service if you have a query about your accounts/payments or alternative accommodation as the service is unable to assist with these types of enquiries.
For emergency calls only, including homelessness, stray dogs, dangerous structures, to report gypsy/ travellers incursions, environmental issues, or Hinksford Mobile Home Park, please call our emergency out of hours service on telephone 01384 679027.
For highways, flooding or street lighting please call Staffordshire County Council on 0300 111 8000 or visit their website.
For housing queries, please contact your housing provider directly.
For homelessness queries, please call our emergency out of hours service on 01384 679027.
If you are concerned about the safety of a child or vulnerable adult, please call 08456 042886.
For any issues concerning your Gas/Electric or Water Accounts/Payments (not flooding) please contact your local supplier. The council is unable to assist with these types of enquiries. You will be able to find your supplier details online.
For issues with disruption to services or an emergency situation please visit the following for advice and guidance.
