If you think that you can smell gas, call the national gas emergency number on 0800 111 999 immediately.
If you're being affected by a smell, dust or fumes in your area, we always recommend that you try to resolve the problem informally first, before you contact us. We find most issues can be resolved informally without the need for our involvement.
You should speak to the person causing the issue and explain politely what it is that you are being troubled by, try to explain calmly how and why the issue is affecting you. You may find this difficult, but often people are unaware that they are causing a problem and will be glad to do what they can to reduce it.
If you don't feel able to approach the person directly, consider writing a letter.
If you contact us we may ask you if you have tried to resolve the problem yourself first by speaking to the person before we will get involved.