Advice for taxi drivers and passengers

Please find below information regarding COVID-19 and keeping taxi drivers and passengers safe.

Please note that published guidance is regularly being added to, updated and corrected and it is recommended that you check periodically for revisions. More than one set of guidance may apply to your business.

This note has been updated on 13th December 2021.

Guidance for licensed drivers
Drivers should try to stay two metres apart, so passengers should always sit in the back of your cab on the passenger side.

  • Attempt to keep some windows open as often as possible to boost ventilation and dilute any potential hazard. Control the air conditioning to bring in fresh air and avoid recycling air within the vehicle.
  • Let passengers handle their own bags and belongings whenever possible.
  • Always cough or sneeze into a tissue and dispose of it safely straight away. Store any personal waste, such as tissues and cleaning wipes in disposable rubbish bags. Each driver should ensure they use a new disposable rubbish bag each shift. Follow the advice on how to dispose of personal waste.
  • Use disinfectant wipes on seatbelts, door handles or any touched surface. (BS EN 1447 on sterilizer label.)
  • Accept card payments and pre-payments so you're handling cash as rarely as possible.
  • Keep a 70% alcohol hand sanitising gel in your taxi so you can wipe your hands frequently.
  • Never work if you have new symptoms such as a continuous cough or high temperature (see symptoms of coronavirus on the NHS website - https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/). Before taking a customer on a journey, you should ask them if anyone in their house has had symptoms in the last 14 days.
  • If you share your vehicle with another driver, you should clean the inside thoroughly before the next driver gets in. If your vehicle may have been used by someone displaying symptoms or a confirmed case, then the vehicle should be decontaminated thoroughly, and the vehicle needs to be left parked up and not used for a minimum of 72 hours. (BS EN 1447 on sterilizer label.)
  • You should always wash your hands after cleaning your vehicle.

Guidance for passengers
Face coverings must by passengers unless exempt.

Passengers who do not wear a face covering because they are exempt or have a reasonable excuse should not be refused access to transport services.

You should wear a face covering when using taxis or private hire vehicles. A taxi driver or private hire vehicle operator may be entitled to refuse to accept passengers who are not wearing a face covering.

Keep your distance, for example at taxi ranks. If you need to be near other people you should:

  • Avoid physical contact.
  • Try to face away from other people.
  • Keep the time you spend near other people as short as possible.

Follow the advice of the driver. For example, you may be asked to sit in the back left-hand seat if travelling alone. You may want to check with your taxi or private hire operator before travelling if they have put any additional measures in place.

You should use contactless payment if possible or find out if you can pay online in advance.

Be aware of the surfaces you touch. Be careful not to touch your face. Cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing.

When finishing your journey wash your hands for at least 20 seconds or sanitise your hands as soon as possible.'

Useful links to Government advice

Coronavirus (COVID-19): safer transport guidance for operators and people who work in or from vehicles - GOV.UK (www.gov.uk)

Coronavirus (COVID-19): safer travel guidance for passengers - GOV.UK (www.gov.uk)

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