Food safety complaints

For minor issues you can contact the business or premises concerned directly to discuss the matter with the food premises.  

However, if you return a product to where you purchased it from, it will be difficult for the authority to deal with 

If you would like to make a complaint about food or a food business to us, we advise you to:  

• Contact us as soon as possible using the details on this page  
• If the complaint is about a food item, keep as much of the food as possible, as well as any foreign bodies of concern  
• Keep any packaging and the receipt  
• Store the food appropriately until it is in our care, for example in a refrigerator or freezer  

If you have a complaint about food or a food premise which is outside South Staffordshire, we will arrange for the complaint to be transferred to the relevant local authority.  

Unfortunately, we cannot help you claim compensation or a refund; it is between you and the retailer or manufacturer.

Please contact us with details of your complaint at: env.commercial@sstaffs.gov.uk