Power BI is a Microsoft tool that helps create interactive and visual dashboards, making it easier to understand data and provide intelligence to evolve our service delivery.
Currently there are 30 self-service forms available on our website that enables customers to pay, request, apply and report services quickly and at time that’s convenient to them. For example, you can make a planning enquiry, report a planning breach or fly-tipping. For anyone unable to self-serve, we can also be contacted through email, by telephone or visiting the council offices in person.
This interactive ‘Digital by Choice’ dashboard aims to provide a comprehensive picture of how customers our choosing to contact the council for various services - self-service, by telephone, email or face to face.
The ‘Digital by Choice’ dashboard has been created using data from our in-house customer relations management system.