Bulky Household Waste Collection terms

Our Agreement with you

What you will need to do?

  • Please note that if you place an order for collection then you are deemed to have accepted these conditions. If you have any questions about the conditions please telephone 01902 696203 before making a request.
  • This service is for bulky household waste only: commercial and industrial waste will not be accepted. If when we attend we establish that the items are from a commercial premises we will not remove the items and no refund will be given.
  • Items must be at your collection point outside of your property by no later than 07:00 on the day of collection: please note that this day may be different to your usual bin collection day.
  • Your item must be accessible on the day of collection: there should be no obstructions that would prevent the crew from collecting and loading onto the vehicle the bulky item(s).
  • Items must be left in such a way so as not to obstruct the highway.
  • Only the item type and numbers stated at the time of booking will be collected.
  • The maximum dimensions of any single item are 6 foot (1.83 metres) x 4 foot (1.23 metres) and the items must be manageable by two persons
  • Service cancellations must be made by (11:00) the working day prior to your scheduled collection day.
  • You need to let us know by adding a note to your booking if any upholstered seating included in your booking is damaged (e.g. tears or holes)

What we will not do?

  • We will not collect certain items such as concrete, liquids (e.g. petrol, oil, paint), hazardous waste (e.g. infectious healthcare waste, fluorescent tubes), asbestos, bagged household waste (including garden waste) and waste arising from household construction work (e.g. tiles, plaster rubble).
  • We cannot specify a time of collection. Crews have until 17:00 to complete your bulky waste collection: please do not report a missed collection until after this time.
  • Crews will not collect items from inside properties, garages or outbuildings (e.g. sheds).


Get in touch


South Staffs Council

Wolverhampton Road, Codsall

South Staffordshire


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Office Opening Times

If you are unable to find what you need online today please contact us on 01902 696000.

Mon-Tue,Thu-Fri 09:00am - 17:00pm
Wed 10:00am - 17:00pm
Sat-Sun Closed

Face to Face appointments are available but must be pre booked in advance of your visit by calling 01902 696000.