Present your bin with the lid fully closed, at the edge of your property, before 07:00am on your collection day. Please try not to block pavements for pedestrians. Please bring your bin/bags back in after your collection.

Bin/bag collections can be made any time up to 18:00 on your collection day. 

You can report a missed bin/bag online (link below) and have until midnight the day following your collection date. If calling us, please report missed bins and bags before 5pm the next working day following your collection date. 
Reports after this date/time will not be returned to.

• Visit our Waste and Recycling Calendar to ensure you have presented the right bin/bag on the right day
• Check for any service updates affecting your collection
• Check the bin/bag was presented before 07:00am, with the lid closed, on your collection day
• Check the bin/bag is a Council issued bin/bag
• Check our A to Z of Recycling and Waste to ensure that the bin/bag contained only acceptable materials (a tag may have been left on your bin/bag with details)
• Check the bin/bag is not too heavy
• Check blue bag lid is closed and the contents are dry

Once you have completed the above checks and are confident you have met this criteria, please report online before midnight the day after your collection date to report a missed bin, or call/email us before 17:00 the day after your collection to report a missed bin. 

You can report a missed collection via our online portal here Missed collection form - please note only reports for the missed collection being raised will be processed. Requests for anything other than the missed collection being raised will not be processed through this form.

Alternatively, call us on 01902 696000 (call lines close at 17:00). 

Subject to our final checks, a return collection will be made within three working days.

    Grey Bin

• We are unable to accept side waste next to your grey bin
• Check our A to Z of Recycling and Waste page to ensure you are recycling as much as possible using your blue recycling bin and bag       
• Additional general waste can be taken to your local Recycling Centre
• Additional capacity may be provided where there is a medical need or a large family. Contact us for further information 

• Household garden waste can be taken to your local Recycling Centre

  Blue Bin

• We are unable to accept side waste next to your blue bin
• Fold, squash and flatten items if safe to do so before placing in the blue bin

• Additional recycling can be taken to your local Recycling Centre

  Blue Bag

• We are unable to accept side waste or oversized cardboard next to your blue bag
• If you regularly have additional paper, card, and cardboard, please get in touch with us for a second blue bag

• Additional paper, card and cardboard can be taken to your local Recycling Centre

  Green Bin

• We are unable to accept side waste next to your green bin.
• To purchase an additional green bin permit, please visit our garden waste page *new Garden Waste Collection page*
• Household garden waste can be taken to your local Recycling Centre

You can view your collection dates, including Bank Holiday collections online using our Recycling and Waste Collection Calendar.

Whether you bin/bag has been lost, stolen, damaged or your new property requires the, please contact us to order a replacement.

General waste bins (grey bin) 

One grey bin must remain at the property for general waste collection. 

If you have an additional grey bin for removal please complete the grey bin removal form on My Login.

Recycling bin (blue bin)

One blue bin must remain at the property for recycling collection. 

If you have an additional blue bin for removal please complete the blue bin removal form My Login. 

Recycling bag

We do not remove blue bags please reuse or repurpose or dispose at your local HRC. You can find your local Household Waste Recycling Centre here. 

Garden Waste (green bin) 

If you have a  green bin for removal please complete the green  bin removal form on My Login. 

Flats and communal properties may have slightly different containers and collection systems in place. If you have any queries or concerns regarding your communal waste and recycling, please contact us.

Yes, an assisted collection service can be provided. Please contact us to discuss this service.

The bag is waterproof and can be stored outside with your bins. The Velcro lid should be kept closed to keep the paper and card dry. The base of the bag has a weight inside the base to stop it from blowing away.

Alternatively, you may wish to store it in your property, shed or garage ahead of your collection day. The Velcro lid should be kept closed to keep the paper and card dry.

In the last few years, the market for recycling has changed a lot. Companies that take our used items to recycle them now need higher quality items that are clean, dry and free from contamination.

When items are mixed into one bin, they are harder to sort and separate ready for recycling. Items like glass can break and get stuck in other items like card. As companies ask for better quality material, the cost of sorting it has risen.

By keeping paper and card in a bag away from other items we can make sure it is much cleaner and drier. This means it can be turned into more new things than ever and be sent to paper mills in the UK. Cans, glass and plastics in the blue bin will also be easier to sort from each other at our local recycling site.

We know that there will be less contamination in the recycling which means fewer loads turned away from our recycling site. This will cost us less and help us recycle more

• General Waste – We have been zero waste to landfill since 2013. All of South Staffordshire’s general waste is delivered to an Energy Recovery Facility (ERF) operated by Veolia at Four Ashes, South Staffordshire.  
• Recycling - All recycling collected from blue bins and bags is delivered to a Material Recycling Facility (MRF) operated by Biffa in Aldridge, West Midlands. At this plant, materials are separated and prepared to be turned into new products.
• Garden Waste – Is delivered to a composting site operated by Veolia, in Coven, South Staffordshire, where it is composted into environmentally friendly soil improver and used on local farms.

Our crew found something in your bin/bag that should not be there. We cannot ask for the crew to return, or count it as a missed collection. The crew will not come back until the wrong items have been taken out of the bin. Your next collection will be your next scheduled collection. 

You can check unacceptable items by using our A to Z of Recycling and Waste, or checking 'What can I put in my bin?' at the top of this page.