We welcome customer comments, compliments and complaints. See how to get in touch and leave feedback below. South Staffordshire Council is committed to being a customer-focused organisation and wants to work with customers to develop and improve services. The way we handle customer feedback is a key component in this process and we welcome customer feedback, compliments, complaints to learn from and to help put things right when they go wrong. We want you to tell us: If you think we have done something well If you have any feedback about our services If we don't get it right for you Complaints that fall outside of this procedure: Complaints where legislation and limits apply For example, planning appeals, housing decisions, benefit entitlement, and revenue reductions cannot be considered. Staffordshire County Council services: Roads, footpaths, street lighting, potholes Children's and Adult Social Services Schools School Placements If you wish to raise any issues with these services, please visit staffordshire.gov.uk Housing complaints For property maintenance issues, please contact your landlord. Complaints about a councillor or member of council staff If you are unhappy about the way a member of the council has behaved, you can complain to the council's Monitoring Officer by emailing: firstname.lastname@example.org How we handle complaints If you make a complaint, we will: Always try to resolve it informally with you first, either by phone or in person. Acknowledge your complaint within three working days of receipt, if we cannot resolve it informally. Ensure your complaint is taken seriously and is responded to by the relevant manager or the director, dependent on the circumstances. Investigate your complaint and aim to provide a full response within 10 working days. Let you know if your complaint is complicated and if we need more time, and also when you can expect a full response. Let you know what to do if you are still not satisfied and your rights of appeal where appropriate. If you do appeal, we will investigate thoroughly and aim to provide a full response within 20 working days of receipt. If you are complaining about highways and roads, please contact Staffordshire County Council Highways department 0300 111 8000 or email email@example.com Do not use this form to report missed bins, please ring 01902 696000 or email firstname.lastname@example.org Please note, if your bin has been missed this must be reported to us by 5pm the next working day. We will acknowledge your feedback within three working days. First Name Surname Address First line of address Second line of address City/Town County Postcode Phone Number Email Address Nature of Enquiry - Select -ComplimentCommentComplaint Details What would you like us to do? Have you contacted us before? Yes No If yes, please tell us who you told and when? CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.