Food Hygiene Rating Scheme

Eating out? Getting food in? Check the food hygiene rating.

Hygiene rating in window picture

The Food Hygiene Rating Scheme helps you choose where to eat out or shop for food. The scheme gives you information about the hygiene standards in restaurants, pubs, cafes, takeaways, hotels and other places you like to go to eat out, as well as supermarkets and other food shops.

How does the Food Hygiene Rating Scheme work?

Our policy can be viewed here.

The scheme is being run by South Staffordshire Council in partnership with the Food Standards Agency (FSA). It will give you information about the hygiene standards in food premises at the time they are inspected.

Which businesses are given a rating?

Restaurants, takeaways, cafes, sandwich shops, pubs, hotels, supermarkets and other retail food outlets, as well as other businesses where consumers can eat or buy food, are given a hygiene rating as part of the scheme.

What are the different ratings?

star ratings 5 rating

The food hygiene rating reflects the hygiene standards found at the time the business is inspected by a food safety officer. These officers are specially trained and qualified to assess food hygiene standards.

A business is given a rating between 0 (urgent improvement necessary) to 5 (very good).

How is a business notified of its food hygiene rating?

Officers work to the food standards agency's standard for operating the scheme.

We aim to notify the business of their food hygiene rating in writing within 14 days of the date of the inspection. This notification will include an inspection report and a FHRS sticker showing the hygiene rating awarded.

On receipt of the new sticker a business should no longer display any previous rating. If no appeal is made against the hygiene rating, the rating will appear on the Food Hygiene Rating Scheme website within 36 days of the inspection date.

Appeals

If a Food Business Operator (FBO) considers that the food hygiene rating is unjust, they may appeal the rating. Before an appeal is considered the FBO is advised to contact the inspecting officer to discuss the score.

If an appeal is still necessary this must be made in writing within 21 days of being notified of the food hygiene rating score for their business, using an appeal form.

Right to Reply

A FBOs also has a 'right to reply'. This enables the FBO to give an explanation of subsequent actions that have been taken to rectify non-compliances, or mitigation for the circumstances at the time of the inspection that may have led to a low food hygiene rating. The 'right to reply' is not to complain about or criticise an inspecting officer. A 'right to reply' must be submitted using a right to reply form.

Where will the food hygiene rating be displayed?

You can look up food hygiene ratings at http:ratings.food.gov.uk/.

In Staffordshire you can also view the reports and ratings on the Rate My Place website.

Food businesses are encouraged to display the Food Hygiene Rating sticker in their window.

How can a business improve its rating?

fhrs

A food business should follow advice and actions required from the last inspection report.

Good hygiene is good for your business

A good food hygiene rating can help you keep your customers.

Do you want a Re-rating visit?

A food business with a rating of '5' does not need a re-visit as this is the highest rating possible.

Requests for re-ratings apply to establishments that have a rating of '0' to '4'

Your request will need to be in writing. You can do this by completing a re-rating request form and sending it to the officer who originally carried out the inspection.
You can email the form to env.commercial@sstaffs.gov.uk or post it to:
South Staffordshire Council
Environmental Health & Licensing
Food and Safety Team
Codsall Offices
Codsall
South Staffordshire WV8 1PX

You can make a request for a re-rating at any time after the initial inspection provided that actions needed to improve legal requirement have been carried out. When completing the form, it is important that you explain what actions you have taken on the issues raised at your last inspection and you should include supporting evidence, for example, receipts or photographs to show that work has been completed. This is important as we could refuse your request if you do not provide sufficient information and evidence.

South Staffordshire Council charge for re-rating requests received following the initial inspection of the business after 10th October 2016. The re-rating visit will not be undertaken unless the written request and the payment have been received. The current fee is £175.

Payment by:

1. Select My Account, either from here or from the Homepage.

2. Customers can then either register for an account or login as a guest.

3. Then select pay for services from the apply/request it box and follow the instructions.

Alternatively

4. By cheque payable to South Staffordshire Council. Please indicate on the reverse of the cheque what this payment relates to.

5. Cash payment at the Council Offices.

The re-rating visit will be unannounced and will not only assess whether the required improvements have been made, but will also assess the level of compliance that is found overall at the time of the re-rating visit. This means that the food hygiene rating could go up, down or remain the same. It is important that businesses put in place food hygiene measures and manage their businesses at all times. You will then be notified of your food hygiene rating, in writing within 14 days of the inspection.

Where can I get further information?

Frequently asked questions about the food hygiene rating scheme- How does the Food Hygiene Rating Scheme work?

FSA - Find Out More

Useful websites

FSA Safer Food Better Business

FSA Business and Industry website

Contact

Food & Safety Team

Email: env.commercial@sstaffs.gov.uk

Contact

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Address

South Staffs Council

Wolverhampton Road, Codsall

South Staffordshire

WV8 1PX

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