Garden Waste (Green Bin)
From 29th June 2020 the Council will be introducing a charge for emptying your green garden waste bin. The service will continue as now until this date.
Why is the Council introducing charges for collecting my green bin?
Due to ongoing central government cuts and reduced levels of funding received from Staffordshire County Council, who pay the Council to dispose of garden waste on their behalf, it is necessary to introduce a charge to ensure that the cost of providing the service is covered by those that choose to use it.
Do I have to pay for this service?
The service will operate on an opt-in basis and if you choose not to participate you will not need to pay but your current service will end on 26th June 2020.
Does the Council have to collect my green bin by law?
No, this is a discretionary service and councils can choose to stop this service completely. We're aware however that this would take away a well-used service and while introducing a charge for garden waste collections may not be popular it does give households a choice and residents only need to pay if they wish to use it.
How much does it cost?
£43.60 per green bin for the period 29th June 2020 to 27th June 2021, irrespective of when during the year you subscribe. To get the best value for your payment we urge residents to sign up by 12th June 2020 in order to receive your sticker in time for first collections. Payment by instalments is not possible and no concessions are available.
How do I sign up for this service and when does it start?
You can sign up online now. Telephone payments can be made from 18th May 2020.
How will crews know that I have subscribed?
Once payment is made you will receive a sticker that must be fixed to your bin so that it is visible to our crews. Green bins that are presented without a sticker will not be emptied. Our crews will also have details of all subscribers to ensure that only paid for green bins are emptied after 26th June 2020.
Is there a limit to the number of green bins that I can have?
No. The charge of £43.60 will apply to each green bin that you require emptying.
Will I be able to share a bin with a neighbour?
Yes but we will only communicate with the property that signs up to the service.
I don't want to subscribe to this service and would like you to remove my green bin
We will not be removing unwanted green bins at this time as they are relevant to the property and need to be present should there be a change of occupier who may wish to subscribe to the service. Also, it is important that green bins remain at properties should they need to be used as part of a future service change.
Who is responsible for leaf fall from Council trees in my garden?
You are responsible for clearing any leaf fall within your garden, including that from Council trees. If you do not wish to sign up to the service, please see alternative disposal options below.
How else can I dispose of garden waste?
Garden waste can be taken to the HWRCs (the ‘tips') operated by Staffordshire County Council or composted at home. Garden waste should not be placed in your grey or blue wheeled bins as they will not be emptied.
Won't this service change lead to more fly-tipping?
There is no evidence to suggest that introducing a charge for garden waste collections increases fly-tipping and this is backed up by the experiences of other local authorities that have introduced a charge. We work hard to stop those responsible for fly-tipping and will not hesitate to prosecute anyone who fly-tips and take action through the courts if necessary.
When will my green bin be emptied?
Every two weeks, with the exception of a four-week suspension during Christmas/New Year. You can view your Waste and Recycling Calendar online.
What can I put in my green bin?
Please view your Recycling and Waste Collection booklet. If your green bin contains any of the items listed as 'No Thanks' it will not be emptied. You can also use our Recycling Finder to see what materials should be put in each bin.
I have packaging listed as compostable: can I put this in my green bin?
No, this material should be placed in your grey bin. The disposal site where garden waste is delivered to is strictly regulated and cannot accept potato starch and other compostable packaging that will not break down as part of the industrial composting process. The site provides a high quality compost output which could not be achieved if this packaging material is included.
Where do I leave my green bin to be emptied?
On your day of collection, place your wheeled bin at the edge of your property with the handles facing the road. This should be no later than 7.00 am, and the bin will be returned to the edge of your property after emptying. Please do not leave bins on the footpath or grass verge as this may cause an obstruction to pedestrians.
What happens on Bank Holidays - are collections still made?
Collections will be made on Bank Holidays throughout the year with the exception of a four-week suspension during Christmas/New Year.
If my bin lid does not fully close, will my bin still be emptied?
For operators safety when loading, we are unable to empty bins where the lid cannot be completely closed. Please do not leave garden waste at the side of the bin as it will not be collected.
What happens if my collection is not made on the appropriate date?
Contact Customer Services (01902 696203). We will endeavour to return by the end of the next working day.
I am having problems moving my wheeled bin. Is help available?
Yes, an assisted collection service can be provided free of charge if required. Please contact Customer Services on 01902 696203 to arrange this service.
My green bin has not been emptied
Before contacting Customer Services on 01902 696000, please check your Waste and Recycling Calendar online to make sure that you have put out your green bin on the correct day. Please note that crews sometimes need to leave your area to tip during the day or they may empty neighbouring properties at different times depending on their route. Please be aware that we will not return to empty your bin in the following circumstances:
You have not subscribed to the garden waste collection service (after 26th June 2020);
Your green bin does not display a valid permit sticker (after 26th June 2020);
You are reporting a missed bin more than one working day after collection;
You have placed the wrong bin out for collection;
Crews have already visited your property and your bin was not presented (bins must be out from 07:00 when first collections start);
You have presented a non Council issued bin;
You have presented excess garden waste (e.g. bagged at the side of the bin); You have placed unacceptable waste in your green bin (e.g. anything other than grass, leaves, twigs, branches etc); and
Your bin is too heavy and either cannot be moved by the crews or cannot fix safely onto the lifting equipment on the vehicle.
My green wheeled bin has been damaged/stolen
A green wheeled bin will be replaced free of charge if it has been stolen or damaged. Please contact Customer Services on 01902 696000.
What happens to the garden waste once it is collected?
The garden waste is composted into environmentally friendly soil improver and used on local farms.