Non Recyclable Waste (Grey Bin)
***Your Guide to Recycling and Waste Collection is now available to download.***
Where do I leave my wheeled bin to be collected?
On your day of collection, place your wheeled bin at the edge of your property with the handles facing the road. This should be no later than 7.00 am. For those properties receiving a sack collection, please ensure access is available to the storage point on your collection day. Please do not leave bins on the footpath or grass verge as this may cause an obstruction to pedestrians.
What can I put in my grey bin?
When will my grey bin be emptied?
You can view your Waste and Recycling Calendar online.
What happens on Bank Holidays - are collections still made?
With the exception of the Christmas and New Year period, collections will be made on Bank Holidays throughout the year. Please consult your Waste and Recycling Calendar for collection details over the Christmas and New Year period.
I have just moved to a new property / my existing grey bin has been damaged or stolen.
Please contact Customer Services on 01902 696203.
What if I cannot fit all of my waste in the grey bin?
Families with two children in nappies (up to the age of 3 years old) can request an additional small bin.
If you are a large family, recycling as much as possible and are still producing more waste than your grey bin can cope with, please contact Customer Services on 01902 696203.
My bin lid does not fully close - will it be emptied?
For operators safety when loading, we are unable to empty bins where the lid cannot be completely closed. Excess waste will not be taken if left next to your grey bin on collection day. If bins are over filled or there is excess waste, it will be left inside the bin after emptying.
I am having problems moving my wheeled bin, Is help available?
Yes, an assisted collection service can be provided free of charge if required. Please contact Customer Services on 01902 696203 to arrange this service.
My grey bin has not been emptied
Before contacting Customer Services on 01902 696203, please check your Waste and Recycling Calendar online to make sure that you have put out your grey bin on the correct day. Please note that crews sometimes need to leave your area to tip during the day or they may empty neighbouring properties at different times depending on their route. Please be aware that we will not return to empty your bin in the following circumstances:
You are reporting a missed bin more than one working day after collection;
You have placed the wrong bin out for collection;
Crews have already visited your property and your bin was not presented (bins must be out from 07:00 when first collections start);
You have presented a non Council issued bin;
You have presented excess residual waste (e.g. bagged at the side of the bin);
You have placed unacceptable waste in your grey bin (e.g. hazardous waste, paint); and
Your bin is too heavy and either cannot be moved by the crews or cannot fix safely onto the lifting equipment on the vehicle.
How can I keep my bin free of pests and odours?
By following these simple guidelines, any smells in the bin, and the subsequent attraction of flies and maggots, will be minimised:
- If flies do not get into contact with your waste then you will not get maggots
- Ensure that the lid of your wheeled bin is kept closed; recycling as much as possible will help you achieve this
- Tightly wrap or bag all food waste, particularly meat before placing in the bin
- Squeezing all of the air out of bags will slow decomposition and the development of any maggots, as well as reducing smells
- Animal waste should also be wrapped and bagged before being placed in the bin
- Make sure that you do not leave food, including pet food, uncovered
- Flies can lay eggs on food before it goes into the bin. Kitchen bins should be kept closed to prevent flies from entering and laying eggs
- If possible, store your wheeled bin out of direct sunlight, as the sun will warm up the bin and increase the risk of smells. This will help attract flies and aid the development of maggots
- It is suggested that solid waste from disposable nappies be emptied into the WC before they are double bagged and placed into the bin
What are maggots?
Maggots are the larval stage of the common housefly. Flies are attracted to food and other wastes; they lay their eggs on this waste and these hatch into maggots. The maggots hatch from eggs within 8 to 20 hours depending on the temperature. The maggots form pupae and hatch into flies. Maggots in a wheeled bin do not cause any health problems.
Why am I getting maggots?
Maggots only exist if flies have been allowed to have access to your waste. If flies settle on any suitable food source before or after it enters the bin, they may lay eggs, which will then hatch into maggots.
How do I get rid of maggots?
Following the guidelines listed above should prevent maggots in your wheeled bin. If maggots do get into your wheeled bin, most of them will be removed when your bin is emptied. Clean/wash your bin now and again. If you do not want to clean it yourself there are companies that will do this for you. Good hygiene in the home is the best way of preventing the spread of disease and infection.