Our Service Standards

Our Service Standards and what you can expect from us

We will:

  • Provide dignified and compassionate burial services for bereaved families.
  • Ensure that all burials comply with appropriate legislation and codes of working practice.
  • Ensure that a member of staff meets each funeral cortege on arrival at the cemeteries. ·
  • Ensure that all staff are trained and qualified in providing high quality bereavement services to all customers and stakeholders. ·
  • Ensure that the Bereavement Services office is open to the public and funeral directors from 9.00 a.m. to 4.00 p.m., Monday to Friday.
  • Ensure that the cemeteries will be open to visitors every day of the year.
  • Ensure that the cemeteries are clean and well-maintained.
  • Develop cemeteries as key green space assets for use by all the whole community.
  • Maintain the cemeteries to a standard that provides a place of comfort, tranquility and reflection for all those who visit.
  • Ensure grave digging and grave preparation operations comply with the requirements of the contract specification.
  • Respond to your enquiry promptly and effectively.
  • Treat you fairly and with respect.
  • Make our services and any published information about them easy to understand and use.
  • Respond to complaints within 10 working days.

Contact

Get in touch


Address

South Staffs Council

Wolverhampton Road, Codsall

South Staffordshire

WV8 1PX

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Office Opening Times

Calls

08:30 - 17:00

closed

Visits

08:45 - 17:00

closed

We are closed on weekends

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