Our Service Standards

Our Service Standards and what you can expect from us

We will:

  • Provide dignified and compassionate burial services for bereaved families.
  • Ensure that all burials comply with appropriate legislation and codes of working practice.
  • Ensure that a member of staff meets each funeral cortege on arrival at the cemeteries. ·
  • Ensure that all staff are trained and qualified in providing high quality bereavement services to all customers and stakeholders. ·
  • Ensure that the Bereavement Services office is open to the public and funeral directors from 9.00 a.m. to 4.00 p.m., Monday to Friday.
  • Ensure that the cemeteries will be open to visitors every day of the year.
  • Ensure that the cemeteries are clean and well-maintained.
  • Develop cemeteries as key green space assets for use by all the whole community.
  • Maintain the cemeteries to a standard that provides a place of comfort, tranquility and reflection for all those who visit.
  • Ensure grave digging and grave preparation operations comply with the requirements of the contract specification.
  • Respond to your enquiry promptly and effectively.
  • Treat you fairly and with respect.
  • Make our services and any published information about them easy to understand and use.
  • Respond to complaints within 10 working days.


Get in touch


South Staffs Council

Wolverhampton Road, Codsall

South Staffordshire


Show on map

Office Opening Times

If you are unable to find what you need online today please contact us on 01902 696000.

Mon-Tue,Thu-Fri 09:00am - 17:00pm
Wed 10:00am - 17:00pm
Sat-Sun Closed

Face to Face appointments are available but must be pre booked in advance of your visit by calling 01902 696000.